Services

Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, when you participate in activities on our website, or otherwise contact us.

The personal information we collect may include:

• Personal Identifiers: Name, email address, phone number, and other contact details.
• Health Information: Information about your hair loss condition, medical history, and photographs that you provide for consultation purposes.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us, including emails, chat messages, and phone call recordings (where permitted by law).

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website and services
• To process and manage your consultations and appointments
• To communicate with you, including responding to your inquiries and providing customer support
• To send you promotional information about our services, with your consent where required by law
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legal rights

Medical Information Confidentiality

As a medical service provider, we adhere to strict confidentiality standards for all health information you share with us. Your medical information is:

• Stored securely with encryption and access controls
• Shared only with medical professionals directly involved in your care
• Retained in accordance with medical record retention laws
• Protected by additional safeguards as required by healthcare regulations

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure disposal of information when no longer needed

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You can request copies of your personal information.
• Right to Correction: You can request that we correct any information you believe is inaccurate.
• Right to Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information.
• Right to Object: You can object to our processing of your personal information.
• Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

• Essential website functionality
• Analytics to understand how visitors use our site
• Marketing purposes (with your consent)